A-to-z Guarantee

Seller Glossary

Order Defect Rate Management

Order Defect Rate Management is essential for Amazon sellers to maintain account health. By monitoring and minimizing the Order Defect Rate (ODR), sellers can enhance customer satisfaction, avoid account suspension, and drive sales growth through exceptional service and timely shipping.
Seller Glossary

Amazon Order Defect Rate Policy

The Amazon Order Defect Rate (ODR) Policy is vital for sellers, measuring negative feedback and claims. Keeping the ODR below 1% is crucial to avoid account suspension. Focus on excellent customer service and timely shipping to maintain a healthy ODR.

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