Customer Satisfaction

  • Estimated Delivery Date Accuracy

    Estimated Delivery Date Accuracy is vital for Amazon sellers, directly impacting customer satisfaction and trust. By optimizing shipping methods and inventory management, sellers can enhance delivery precision, leading to better ratings and increased sales.

  • Factory Audit

    A Factory Audit is essential for Amazon sellers to evaluate manufacturing facilities for compliance with quality standards and ethical practices. Regular audits help mitigate risks, ensure product quality, and strengthen supplier relationships, ultimately enhancing customer satisfaction.

  • Amazon Seller Fulfilled Prime Metrics

    Amazon Seller Fulfilled Prime Metrics are vital performance indicators for sellers managing Prime orders from their own warehouses. Key metrics like Order Defect Rate, Late Shipment Rate, and Pre-Fulfillment Cancel Rate ensure compliance with Amazon’s standards, enhancing visibility and driving sales.

  • Demand Planning

    Demand Planning is essential for Amazon sellers, enabling them to forecast customer demand accurately. This process helps optimize inventory levels, reduce stockouts, and enhance customer satisfaction, ultimately driving profitability and improving sales performance.

  • Time to Ship

    Time to Ship is the duration it takes for an Amazon seller to process and dispatch an order. This metric is vital for customer satisfaction and directly affects performance metrics. Efficient shipping enhances visibility and boosts sales performance, especially for sellers using Fulfillment by Merchant (FBM).

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