Customer Service Metrics

Customer Service Metrics are vital for Amazon sellers to assess their effectiveness in delivering great customer experiences. Key metrics like CSAT, NPS, and CES help identify improvement areas, enhance customer loyalty, and drive sales growth.

Seller Fulfilled Prime Enrollment

Seller Fulfilled Prime Enrollment enables Amazon sellers to provide Prime shipping benefits while managing their own fulfillment. By meeting Amazon’s strict shipping and customer service standards, sellers can enhance visibility, attract more customers, and increase sales.

Self-Fulfilled Prime Audit

The Self-Fulfilled Prime Audit is vital for Amazon sellers using the FBM model to ensure compliance with Prime eligibility requirements. Regular audits help optimize shipping performance and enhance customer satisfaction, leading to improved sales and visibility on Amazon.

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