FBM (Fulfilled by Merchant) allows Amazon sellers to manage their own inventory, packing, and shipping, providing greater control over operations. This method can reduce costs and offer flexibility, but requires high standards in customer service and fulfillment.
A Low Seller Feedback Alert notifies Amazon sellers when their feedback rating drops below 4 stars, impacting account health and visibility. Sellers must analyze feedback, improve service, and engage with customers to restore their ratings and boost sales performance.
Customer Engagement Metrics are vital for Amazon sellers to evaluate their interactions with customers. By monitoring conversion rates, customer feedback, and review ratings, sellers can enhance product listings, improve customer service, and boost sales performance.
A High-Risk Seller Alert on Amazon signals potential issues with account performance, such as high return rates or negative feedback. Sellers must promptly address these concerns to maintain account health and avoid penalties, ensuring long-term success.
The Customer Return Window on Amazon allows customers to return items within 30 days of delivery for refunds or exchanges. For sellers, understanding this window is vital for effective inventory management and maintaining positive seller metrics.
A chargeback dispute arises when a customer challenges a transaction, leading to payment reversal. For Amazon sellers, this can result in lost revenue and negatively impact seller performance metrics, making effective management crucial.
The Amazon Chargeback Policy protects both buyers and sellers by addressing transaction disputes. Sellers must understand this policy, as frequent chargebacks can harm account health and profitability. Prioritizing customer service and clear communication is essential.
Return Rate Management is vital for Amazon sellers, focusing on reducing product returns to enhance account health, visibility, and sales performance. By analyzing return reasons and improving product quality and listings, sellers can boost customer satisfaction and profitability.
The Amazon A-to-Z Guarantee Claims protect buyers and significantly impact sellers. High claim rates can harm account health, leading to suspensions. Maintaining accurate listings and excellent customer service is essential for minimizing claims and enhancing seller performance.
The Customer Satisfaction Index (CSI) is vital for Amazon sellers, reflecting how well products meet customer expectations. A high CSI boosts sales and visibility, while a low CSI highlights areas needing improvement, impacting overall performance metrics.
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