A Transaction Dispute on Amazon arises when buyers and sellers disagree over completed transactions, such as undelivered items or incorrect products. Effective management of these disputes is essential for maintaining seller performance and customer satisfaction.
The Amazon Buy Box is essential for sellers, as it allows customers to easily add products to their cart or purchase them. Winning the Buy Box boosts sales and relies on factors like seller performance, pricing, and shipping options. Maintaining high metrics in these areas is crucial for success.
The FNSKU Barcode Format is essential for Amazon sellers using FBA, as it uniquely identifies products for accurate inventory management. Proper labeling with FNSKUs ensures efficient order fulfillment, reduces errors, and enhances customer satisfaction.
The Late Shipment Rate (LSR) is a vital metric for Amazon sellers, reflecting the percentage of orders shipped late. A high LSR can harm seller performance and customer satisfaction, risking account suspension. Timely processing and reliable shipping are essential for success.
A Dropshipping Policy Violation on Amazon occurs when sellers fail to follow guidelines, such as not being the seller of record. Violations can lead to account suspensions and negatively affect seller performance. Compliance and customer satisfaction are essential.
Refund Processing Time is the period Amazon sellers have to issue refunds after a return is initiated. Sellers must process refunds within two business days to maintain customer satisfaction and comply with Amazon policies, avoiding negative feedback.
Amazon Negative Seller Review Removal is essential for sellers to manage unfavorable feedback that harms their ratings. By responding to reviews, resolving issues, and reporting guideline violations, sellers can enhance their reputation and boost sales performance.
Valid Tracking Rate (VTR) is vital for Amazon sellers, measuring the percentage of shipments with valid tracking information. Maintaining a VTR of at least 95% is essential for account health, Buy Box eligibility, and enhancing customer satisfaction.
Amazon Shipping Speed Metrics are vital for sellers, measuring order fulfillment efficiency. Key metrics like Order Defect Rate and Late Shipment Rate directly impact customer satisfaction and visibility, influencing sales and loyalty on the platform.
Amazon Order Defect Rate (ODR) is vital for sellers, measuring the percentage of orders with negative feedback or claims. A low ODR enhances account health, ensuring better visibility and customer trust, while preventing account suspension. Regular monitoring and proactive strategies are essential for success.
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